Products

Civility and Inclusive Communication in the Workplace

Overview

Fostering a culture of civility and inclusive communication is essential for organizational success in today's diverse and dynamic work environments. This comprehensive course is designed to equip leaders and staff with the knowledge, skills, and strategies to promote and sustain a respectful, inclusive, and productive workplace. Through interactive sessions, participants will learn to recognize the importance of civility, effectively communicate across diverse teams, and address and prevent uncivil and exclusive behaviors.

Objectives

By the end of this course, participants will be able to:

1. Understand the Importance of Civility and Inclusivity:

   • Define civility and inclusivity and explain their significance in the workplace.
   • Recognize the impact of a civil and inclusive culture on organizational success.

2. Develop Effective Communication Skills:

   • Learn principles of respectful and inclusive communication.
   • Enhance active listening skills and provide constructive feedback.
   • Identify and address microaggressions and other forms of exclusive behavior.

3. Foster a Culture of Civility and Inclusivity:

   • Implement strategies to create and maintain a civil and inclusive workplace.
   • Encourage teamwork, collaboration, and a sense of belonging.
   • Understand the role of leadership in modeling and promoting inclusive behaviors.

4. Manage and Resolve Conflicts:

   • Recognize and respond to uncivil and exclusive behaviors effectively.
   • Apply conflict resolution techniques that uphold civility and inclusivity.
   • Build resilience and maintain composure in challenging situations.

5. Commit to Sustaining Civility and Inclusivity:

   • Develop long-term strategies and action plans for sustaining a civil and inclusive environment.
   • Measure and improve workplace civility and inclusivity through ongoing efforts.
   • Reflect on personal growth and commit to continuous improvement in promoting a respectful and inclusive workplace.

Team Development Six Hour Mini- Retreat

Enhance your team's dynamics and effectiveness with our Team Development Mini-Retreat, designed to foster communication, collaboration, and conflict resolution in a rejuvenating setting. This one-day retreat offers a unique blend of interactive workshops and team-building activities to strengthen bonds and optimize teamwork.

Features:

1. Tilt365 Profile and Team Climate Report 

2. Interactive Workshops: In tailored sessions focused on improving communication skills, enhancing collaborative efforts, and developing effective conflict resolution strategies.

3. Team-Building Activities: Participate in hands-on exercises designed to build trust, improve problem-solving abilities, and encourage teamwork in a relaxed and supportive environment.

4. Facilitated Discussions: Benefit from guided discussions that promote open dialogue, idea sharing, and alignment on team goals and priorities.

5. Scenic Location: Onsite away from common work area or off-site, allowing for focused learning and reflection 

6. Expert Facilitation: Led by experienced facilitators dedicated to creating a positive and productive retreat experience, ensuring valuable insights and actionable takeaways for your team.

Benefits:

• Improved Communication: Enhance team communication channels and clarity, reducing misunderstandings and enhancing efficiency.

• Strengthened Collaboration: Foster a collaborative spirit among team members, promoting shared responsibility and effective teamwork.

• Conflict Resolution Skills: Equip team members with tools to navigate conflicts constructively, leading to smoother interpersonal dynamics.

• Team Cohesion: Strengthen relationships and build trust among team members, creating a cohesive and supportive work environment.

• Renewed Motivation: Inspire and re-energize your team, boosting morale and commitment to shared goals.

Our Team Development Mini-Retreat is designed to deliver tangible benefits that positively impact team performance and morale. Invest in your team's success and watch as they return refreshed and empowered to achieve greater results together.

Building an Inclusive Culture: DEIB ESSENTIALS WORKSHOP

Building an Inclusive Culture: DEIB Essentials is a comprehensive workshop introducing employees to the vital principles of Diversity, Equity, Inclusion, and Belonging (DEIB). This engaging and interactive program aims to foster a supportive and inclusive environment, ensuring every member feels valued and respected

PARTICIPATION: This virtual 3-hour session is limited to 50 participants. 

PROGRAM AGENDA

• Understanding DEIB

Definitions and importance of Diversity, Equity, Inclusion, and Belonging.

• Unconscious Bias Awareness

Explanation of unconscious bias and its impact.

• Inclusive Communication

Strategies for active listening, mindful language, encouraging participation, providing respectful feedback, and cultural sensitivity.

• Building Cultural Competence

Exploration of cultural competence and its role in fostering inclusion.

•  Promoting Allyship

Definition of allyship and its importance.

Role-playing scenarios to practice being an ally in challenging situations.

• Action Planning

Small group activity to brainstorm actionable steps for promoting DEIB.

• Q&A and Closing

Retained Consulting Services - 90 day, 6 months or one - year packages available

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Retained Consulting Services - 90 day, 6 months or one - year packages available

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Retained Consulting Services - 90 day, 6 months or one - year packages available

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Special Offer: Individual Coaching Program: Crafting Your Unique Life Map - Women's Business Council

Welcome to Crafting Your Unique Life Map, a personalized coaching program conducted virtually via the Zoom platform. This program is meticulously crafted to offer you a nurturing environment for self-reflection and goal-setting, tailored to seamlessly integrate your personal and professional aspirations. Through three one-hour coaching sessions, we prioritize aligning your authentic self with your goals, empowering you to embark on a transformative journey towards fulfillment and success.

Program Highlights:

Personalized Goal Visualization: Through creative exercises and guided visualization, we'll craft an authentic visual representation of your goals, encompassing personal and professional aspirations. This tailored approach ensures that your unique ambitions are at the forefront of your journey.

Reflective Goal Setting: Engage in deep introspection and thoughtful reflection to identify key focus areas. We'll set specific milestones aligned with your vision for a harmonious and fulfilling life, laying the groundwork for sustainable progress.

Holistic Integration: Explore strategies for seamlessly integrating your personal and professional goals, fostering a balanced and holistic approach to success. Our coaching framework acknowledges the interconnectedness of various aspects of your life, empowering you to thrive in all domains.

Actionable Steps and Accountability: Translate your visual representations into actionable steps and concrete plans for achievement. Through ongoing support and accountability, you'll stay committed to your goals, leveraging the strength of our coaching community for encouragement and guidance.

Coaching Sessions:

1. Session One: Goal Visualization and Reflection

   • Introduction to the program and initial goal-setting exercises.
   • Personalized visualization to identify and clarify your goals.

2. Session Two: Integrative Strategy Development

   • Focus on integrating personal and professional aspirations.
   • Develop a holistic strategy for achieving balance and fulfillment.

3. Session Three: Action Planning and Accountability

   • Create actionable steps and concrete plans to reach your goals.
   • Establish accountability measures to ensure ongoing progress.

By enrolling in Crafting Your Unique Life Map, you embark on a transformative journey of self-discovery and growth. Together, we'll unlock your full potential and chart a course toward a life that reflects your deepest desires and aspirations.

Customer Service Workshop: Serving Diverse Communities

In today's diverse marketplace, businesses must be equipped to meet the unique needs and preferences of customers from all demographics. Our comprehensive Customer Service Workshop is designed to equip your team with the skills and knowledge necessary to provide exceptional service to a diverse customer base.

This three-hour interactive workshop focuses on understanding the characteristics and challenges different customer groups face. Participants will learn practical strategies for effective communication, creating a comfortable environment, and delivering consistent, high-quality service to all customers.

Key Learning Objectives:

1. Understand the Needs of Diverse Customers:

   • Gain insights into the demographics and trends of various customer groups.
   • Identify common physical, emotional, and technological barriers faced by different demographics.

2. Master the Three C's of Quality Customer Service:

   • Communication: Develop active listening skills and learn to use clear, respectful language tailored to diverse customers.
   • Comfort: Create a welcoming and accessible environment that addresses both physical and emotional comfort for all customers.
   • Consistency: Ensure reliable and predictable service to build trust and loyalty among all customer groups.

3. Hands-On Practice and Role-Playing:

   • Engage in role-playing exercises and real-world scenarios to practice the Three C's.
   • Receive feedback and refine techniques for interacting with diverse customers.

Who Should Attend:

• Customer service representatives
• Frontline staff
• Managers and supervisors
• Anyone involved in customer-facing roles

Workshop Details:

• Duration: Three-hour session
• Format: In-person at your location or virtually via a video conferencing platform
• Materials Provided: Training slides, handouts, scenario cards
• Certification: Certificate of completion for all participants

Benefits of Attending:

• Enhanced customer satisfaction and loyalty among diverse customer groups
• Improved communication and service delivery skills
• Greater team confidence and morale when serving diverse customer needs
• A competitive edge in a diverse and inclusive market

• Enhanced customer satisfaction and loyalty 
• Improved communication and service delivery skills
• Greater team confidence and morale when serving diverse customer needs
• A competitive edge in a market with an increasingly shifting population

Retained Consulting Services - 90 day, 6 months or one - year packages available (copy)

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Retained Consulting Services - 90 day, 6 months or one - year packages available (copy)

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Retained Consulting Services - 90 day, 6 months or one - year packages available (copy)

This innovative offering provides clients with ongoing access to seasoned HR consultants specializing in talent management and culture transformation. With our retained services, clients benefit from continuous support to address immediate challenges and seize emerging organizational opportunities. Our comprehensive service includes:

1. Immediate Access to Expert Consultants: Gain on-the-spot guidance from experienced HR professionals.
2. Tailored Solutions for HR Challenges: Address pressing HR issues with personalized strategies.
3. Culture Transformation Expertise: Drive positive cultural change within your organization.
4. Talent Management Strategies: Develop effective talent management initiatives to maximize workforce potential.
5. Continuous Support and Guidance: Benefit from ongoing assistance as challenges evolve.

6. Flexible Consulting Hours: Clients can purchase a packet of consulting hours suited to their needs.

7. Adaptable Scheduling: Consulting sessions can be scheduled at the client's convenience, accommodating busy schedules and urgent needs.

Team Development Retreat