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Summary

Product Customer Service Workshop: Serving Diverse Communities

In today's diverse marketplace, businesses must be equipped to meet the unique needs and preferences of customers from all demographics. Our comprehensive Customer Service Workshop is designed to equip your team with the skills and knowledge necessary to provide exceptional service to a diverse customer base.

This three-hour interactive workshop focuses on understanding the characteristics and challenges different customer groups face. Participants will learn practical strategies for effective communication, creating a comfortable environment, and delivering consistent, high-quality service to all customers.

Key Learning Objectives:

Understand the Needs of Diverse Customers:
- Gain insights into the demographics and trends of various customer groups.
- Identify common physical, emotional, and technological barriers faced by different demographics.
Master the Three C's of Quality Customer Service:
- Communication: Develop active listening skills and learn to use clear, respectful language tailored to diverse customers.
- Comfort: Create a welcoming and accessible environment that addresses both physical and emotional comfort for all customers.
- Consistency: Ensure reliable and predictable service to build trust and loyalty among all customer groups.
Hands-On Practice and Role-Playing:
- Engage in role-playing exercises and real-world scenarios to practice the Three C's.
- Receive feedback and refine techniques for interacting with diverse customers.

Who Should Attend:

Customer service representatives
Frontline staff
Managers and supervisors
Anyone involved in customer-facing roles

Workshop Details:

Duration: Three-hour session
Format: In-person at your location or virtually via a video conferencing platform
Materials Provided: Training slides, handouts, scenario cards
Certification: Certificate of completion for all participants

Benefits of Attending:

Enhanced customer satisfaction and loyalty among diverse customer groups
Improved communication and service delivery skills
Greater team confidence and morale when serving diverse customer needs
A competitive edge in a diverse and inclusive market

Enhanced customer satisfaction and loyalty
Improved communication and service delivery skills
Greater team confidence and morale when serving diverse customer needs
A competitive edge in a market with an increasingly shifting population

You pay now

5000.00 USD

By purchasing this product, you agree to the following
Terms & Conditions

Terms and Conditions for Purchasing the Customer Service Workshop Program

1. Acceptance of Terms

By purchasing the Customer Service Workshop Program, you agree to the following terms and conditions, which apply to all customers regardless of their purchasing method.

2. Program Details

The workshop includes:

A three-hour training session for up to 30 participants
Training materials (slides, handouts, scenario cards)
Virtual Platform
Certificate of completion for each participant

3. Payment Terms

Payment must be made in full before the workshop date.
We accept payment via credit card, bank transfer, or PayPal.
An invoice will be provided upon request.

4. Cancellation and Refund Policy

Cancellations made more than 7 days before the workshop date will receive a full refund.
Cancellations made 3-7 days before the workshop date will receive a 50% refund.
No refunds for cancellations made less than 3 days before the workshop date will be issued.
We reserve the right to cancel the workshop due to unforeseen circumstances. In such cases, we will provide a full refund or an option to reschedule.

5. Rescheduling

Rescheduling requests must be made at least 3 days before the workshop date.
Rescheduling requests made less than 3 days before the workshop date may incur a 20% rescheduling fee.
We will work with you to find a suitable alternative date.

6. Workshop Delivery

Our team will contact you shortly after your purchase to coordinate the delivery of the workshop and discuss any specific needs or customization you may require.
Please note that we require a minimum of 2 weeks' lead time before the delivery date to ensure proper customization, design, and set-up of the workshop.
The workshop will be conducted by a qualified facilitator.
We provide all necessary training materials.
The workshop can be delivered in person at your location or virtually via a video conferencing platform.

7. Participant Requirements

You are responsible for ensuring all participants can attend the workshop.
Participants should be prepared to engage in interactive activities and discussions.

8. Intellectual Property

All materials provided during the workshop are the intellectual property of DB Latimore Professional Services Group.
Materials are for personal or internal business use only and may not be reproduced, distributed, or sold without written consent.

9. Liability

DB Latimore Professional Services Group is not liable for any damages or losses from using or participating in the workshop materials.
Our total liability for any claims arising from the workshop is limited to the amount paid for the workshop.

10. Privacy

Personal information collected during the purchase and delivery of the workshop will only be used to provide the workshop and related services.

11. Amendments

We reserve the right to amend these terms and conditions at any time.
Any changes will be communicated to you in writing.